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太阳能公司招聘售后工程师

更新时间 2020-01-22 浏览量 235次 举报此信息 我要顶帖
公司名称 Growatt New Energy Australia Pty Ltd
工作性质 实习
经验要求 不需要
学历要求 Bachelor
签证要求 永居签证
性别要求
工资水平 面议
工作亮点
公司地址 Unit C1, 27-29 Fariola St
联系人 Judy
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公司简介

Growatt New Energy Technology Co. Ltd was established in 2010, focusing on providing solar inverters and system solutions for the global market. Until now, Growatt has reached over 5 million installations worldwide, famous as a world-leading manufacturer of cost-effective solar inverters with high efficiency. Only selected applicants will be contacted.

工作介绍

Role duties:
• First-call resolution for customers by actively listening and providing solutions while using appropriate telephone manner.
• Answer technical inquiries and categories the customer’s issue through the use of the troubleshooting guide.
• Forward the customer inquiries to the technical manager or head office when resolution cannot be resolved on the first call
• Record information into the customer database and report to head office regularly.
• Follow up the customer case until it is closed.
• Represent onsite service for the customer to fix the inverter or inspect the system (usually out of NSW)
• Manage warehouse and handle the quantity of the stocks.
Role requirements:
• Full-time position
• Hours of business: 9:00-17:00 Monday to Friday
The successful applicants will be
• A strong outcome-focused level of customer service and to satisfy the customers’needs
• Strong communication skills to face different and complex problems
• Having technical academic background (electrical engineering or other relevant engineering graduates would be put into the favorite list )
• Ability to solve problems and make quick decisions
• A strong understanding of technical information and retain the knowledge
• Strong computer skills including internet and email
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