太阳能公司招聘售后工程师
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公司名称
Growatt New Energy Australia Pty Ltd
工作性质
实习
经验要求
不需要
学历要求
Bachelor
签证要求
永居签证
性别要求
男
工资水平
面议
工作亮点
公司地址
Unit C1, 27-29 Fariola St
公司简介
Growatt New Energy Technology Co. Ltd was established in 2010, focusing on providing solar inverters and system solutions for the global market. Until now, Growatt has reached over 5 million installations worldwide, famous as a world-leading manufacturer of cost-effective solar inverters with high efficiency. Only selected applicants will be contacted.
工作介绍
Role duties:
• First-call resolution for customers by actively listening and providing solutions while using appropriate telephone manner.
• Answer technical inquiries and categories the customer’s issue through the use of the troubleshooting guide.
• Forward the customer inquiries to the technical manager or head office when resolution cannot be resolved on the first call
• Record information into the customer database and report to head office regularly.
• Follow up the customer case until it is closed.
• Represent onsite service for the customer to fix the inverter or inspect the system (usually out of NSW)
• Manage warehouse and handle the quantity of the stocks.
Role requirements:
• Full-time position
• Hours of business: 9:00-17:00 Monday to Friday
The successful applicants will be
• A strong outcome-focused level of customer service and to satisfy the customers’needs
• Strong communication skills to face different and complex problems
• Having technical academic background (electrical engineering or other relevant engineering graduates would be put into the favorite list )
• Ability to solve problems and make quick decisions
• A strong understanding of technical information and retain the knowledge
• Strong computer skills including internet and email
• First-call resolution for customers by actively listening and providing solutions while using appropriate telephone manner.
• Answer technical inquiries and categories the customer’s issue through the use of the troubleshooting guide.
• Forward the customer inquiries to the technical manager or head office when resolution cannot be resolved on the first call
• Record information into the customer database and report to head office regularly.
• Follow up the customer case until it is closed.
• Represent onsite service for the customer to fix the inverter or inspect the system (usually out of NSW)
• Manage warehouse and handle the quantity of the stocks.
Role requirements:
• Full-time position
• Hours of business: 9:00-17:00 Monday to Friday
The successful applicants will be
• A strong outcome-focused level of customer service and to satisfy the customers’needs
• Strong communication skills to face different and complex problems
• Having technical academic background (electrical engineering or other relevant engineering graduates would be put into the favorite list )
• Ability to solve problems and make quick decisions
• A strong understanding of technical information and retain the knowledge
• Strong computer skills including internet and email
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