Junior IT Help Desk Officer

Happytel is the global industry leader in Mobile Device Accessories and Repairs with over 23 years of experience and 54 stores across Australia and New Zealand.

Key responsibilities:

- Installing and configuring computer hardware, systems, networks, printers and so on
- Support development and implementation of new computer projects and new hardware installations where required
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring POS system
- Receive and respond to incoming calls and/or e-mails regarding PC and/or hardware problems
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Provide training and support to end users and staff on computer operation and other issues
- Provide after hours IT support on a rotating basis
- Any other tasks that the employer requires necessary for the operation and management of the business

Requirements:

- Diploma or university degree, preferably in the field of computer science/information systems or related degree
- Technical skills with strong problem solving and time management skills
- Intermediate computer skills - predominantly in software and hardware (Networking would be advantage)
- Able to work independently and within a team environment
- Knowledge of IT hardware, software and telecommunications
- Excellent communication skills with the ability to interact effectively

Desirable:
- Experience in a technical support role
- Experience in databases such as MsSQL, MySQL is a plus
- Point of Sales (POS) experience

If you are looking for an opportunity for personal growth and to develop your professional skills, this is the role for you!

Apply NOW!!!

Job Types: Part-time, Permanent